Refund policy

Nexora Glow Return & Refund Policy

We offer a 30-day return period, meaning you may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may also be required.

Please do not send your product back without contacting us first. To request a return, contact us at japjeet135@gmail.com. If your return is accepted, we will provide the appropriate return address and instructions.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible with your order details and, where appropriate, photos or video showing the issue. We will assess the issue and provide an appropriate solution.

Change-of-mind returns

For approved change-of-mind returns, customers may be responsible for return shipping costs. Original shipping costs, if separately charged, are generally not refundable for change-of-mind returns.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed after we confirm that your refund has been issued, please contact japjeet135@gmail.com.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. If a product has a major problem, or otherwise fails to meet a consumer guarantee, you may be entitled to a refund, replacement or other remedy as provided by law.

European Union customers

If an order is shipped to the European Union, applicable statutory cancellation and return rights may also apply.